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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first step you should take is to press the Help button, which is visible on each page. A pop-up window will open. It contains exhaustive information about all the actions that you can carry out on the given page. Each pop-up menu appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive selection of instructional video clips describing how to use our hosting Control Panel. They're created for those of you who would like to see how things are being done rather than just reading articles. In this way, everyone can quickly find their way around our Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the answer you are looking for, take a peek at our extensive FAQ database, which includes questions asked by real users and offers practical solutions. We periodically update our FAQ database with new articles so as to encompass all the new additions and innovations related to our platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions database either, we have a fantastic team of technical support engineers available 24x7x365 and eager to help you with any issue. Each support ticket you send will be answered in less than sixty minutes (the average support ticket response time being just twenty minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 175923

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com